FAQ
Frequently Asked Questions (FAQ)
1. General Questions
Q: What is ZoomCartz? A; ZoomCartz is your one-stop online shop for innovative, high-quality products across various categories, including personal care, smart gadgets, home essentials, and more.
Q: Where are you located? A; ZoomCartz is an online-only store based in the United Kingdom. We ship our products globally.
2. Ordering & Payment
Q: How do I place an order? A: Browse our products, add your desired items to the cart, and proceed to checkout. You’ll need to provide your shipping details and payment information to complete the purchase.
Q: What payment methods do you accept? A: We accept major credit and debit cards, PayPal, and other secure online payment methods.
Q: Can I cancel or modify my order? A: Please contact our customer support team within 24 hours of placing your order to request modifications or cancellations. infoshopee94@gmail.com
3. Shipping & Delivery
Q: How much does shipping cost? A: Shipping is free for orders over £35. Orders below this threshold incur a standard shipping fee.
Q: How long does delivery take? A: Delivery times vary depending on your location. UK orders typically take 3-5 business days, while international orders may take 7-14 business days.
Q: Do you provide tracking information? A: Yes, once your order is shipped, we’ll send you a tracking link via email.
4. Returns & Refunds
Q: What is your return policy? A: We offer a 30-day return policy. Items must be unused, in their original packaging, and accompanied by proof of purchase.
Q: How do I initiate a return? A: Contact our customer service team at infoshopee94@gmail.com to request a return authorization. We’ll provide further instructions.
Q: When will I receive my refund? A: Refunds are typically processed within 5-7 business days after we receive and inspect the returned item.
5. Product Information
Q: Are your products covered by a warranty? A: Many of our products come with a manufacturer’s warranty. Check the product description for specific warranty details.
Q: How can I get help with product issues? A: Reach out to our support team for assistance with troubleshooting or warranty claims.
6. Promotions & Offers
Q: Do you offer any discounts? A: Yes, we frequently run promotions. Subscribe to our newsletter or follow us on social media to stay updated on the latest deals.
Q: What is the mystery item offer? A: For orders over £35, you’ll receive a free mystery item as part of our special promotion.
7. Customer Support
Q: How can I contact you? A: You can reach us via email at infoshopee94@gmail.com or use the contact form on our website. Our support team is available from 8am to 8pm (GMT).
Q: Do you have a phone support line? A: Currently, we offer support through email and live chat only.
If you have any other questions, don’t hesitate to get in touch with us. We’re here to help!
Thank you, Shopee Team
